**1. Introduction**
Welcome to Culbertone Music! These Terms and Conditions govern your use of our website and the purchase of products and services from us. By accessing our website and/or purchasing our products and services, you agree to be bound by these Terms and Conditions.
**2. Products and Services**
2.1. Our business specializes in the design, creation, and sale of custom-built guitars, wiring harnesses, parts and accessories.
2.2. We strive to accurately represent our products on our website, including descriptions, images, and specifications. However, slight variations may occur due to the handmade nature of our guitars.
2.3. All products and services are subject to availability. We reserve the right to modify or discontinue any product or service without prior notice.
**3. Orders and Payment**
3.1. By placing an order through our website, you agree to provide accurate and complete information.
3.2. All prices are listed in USD and are subject to change without notice. The total price, including any applicable taxes and shipping fees, will be displayed during the checkout process.
3.3. Payment must be made in full at the time of purchase. We accept payment cash and major credit cards. Checks in any form, not accepted at this time.
3.4. We reserve the right to cancel any orders that we suspect to be fraudulent or in violation of these Terms and Conditions.
**4. Shipping and Delivery**
4.1. We aim to fulfill and ship orders in a timely manner. However, delivery times may vary depending on your location and the availability of our products.
4.2. Shipping costs will be calculated and displayed during the checkout process. Customers are responsible for any customs duties or taxes imposed by their country.
4.3. We are not liable for any delays or damages caused by shipping carriers or customs authorities.
**5. Returns and Refunds**
5.1. We take pride in the quality of our products and strive for customer satisfaction. If you are not satisfied with your purchase, please contact us within 15 days of receiving your order to arrange for a return or exchange.
5.2. Returned items must be in their original "new" condition and packaging. Customers are responsible for return shipping costs unless the return is due to our error.
5.3. Refunds will be issued in the original form of payment within 15 business days of receiving the returned item, and assuming item(s) is in "like new" condition.
**6. Intellectual Property**
6.1. All content on our website, including text, images, logos, and designs, is the property of Culbertone Music, LLC and is protected by copyright and trademark laws.
6.2. You may not use, reproduce, or distribute any content from our website without our prior written consent.
**7. Limitation of Liability**
7.1. In no event shall Culbertone Music, LLC, its owners, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services.
**8. Governing Law**
8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Hall County, Georgia, United States.
**9. Changes to Terms and Conditions**
9.1. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.
**10. Contact Us**
10.1. If you have any questions or concerns about these Terms and Conditions, please contact us at info@culbertone.com
**LIMITED WARRANTY**
Culbertone Music, LLC warrants this product to be free from defects in materials and workmanship for a period of 1 year from the original date of purchase. This warranty is non-transferable and applies only to the original purchaser with proof of purchase.
**Warranty Coverage**
During the warranty period, Culbertone Music, LLC will repair or replace, at its discretion, any product that proves to be defective in materials or workmanship. This warranty covers:
- Defective components, including but not limited to hardware, electronics, and finishes.
- Faults in construction or assembly that affect the performance or playability of the instrument.
**Exclusions**
This warranty does not cover:
- Normal wear and tear, including scratches, dents, and fret wear or strings.
- Damage caused by misuse, neglect, accident, or improper storage.
- Modifications or repairs performed by unauthorized persons.
- Damage resulting from exposure to extreme temperatures, humidity, or environmental conditions.
- Fire, Theft or "Acts of God".
**Claim Procedure**
To make a warranty claim, the original purchaser must contact Culbertone Music, LLC to obtain a Return Merchandise Authorization (RMA) number. The product must be returned with proof of purchase and the assigned RMA number.
**Limitation of Liability**
The liability of Culbertone Music, LLC under this warranty is limited to the repair or replacement of the defective product. In no event shall Culbertone Music, LLC be liable for any incidental, consequential, or indirect damages arising from the use or inability to use this product.
**Governing Law**
This warranty is governed by the laws of Hall County, Georgia, United States. Any disputes arising under or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts in Hall County, Georgia, United States.
**Disclaimer**
This warranty is the sole and exclusive warranty provided by Culbertone Music, LLC for this product, and no other warranties, expressed or implied, are made. Culbertone Music, LLC disclaims all other warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
**Contact Information**
If you have any questions or concerns regarding this warranty, please contact Culbertone Music, LLC at info@culbertone.com.
Copyright © 2024 Culbertone Music, LLC - All Rights Reserved.
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